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surprice romania - bucharest airport car hire companies

surprice romania depot information

Surprice Romania Rental Terms for travel between 30-Apr-2019 and 31-Dec-2024

General Rental Information

The mentioned car types are indicative only. Car model with the same standards will be provided.

The renter must hold a valid European or International Driving License, issued at least one year before the rental. The car will not be provided to renters, without a valid European or International Driving License.

Rates are calculated on the basis of collection/return to the same rental location.

Rental days are calculated on a 24-Hour basis from the vehicle’s pick up time. There are a gross period of two ( 2 ) hours at the drop off time. Over two ( 2 ) hours delayed renter will be charged an additional day’s rate.

Any additional charge for extra equipment will be paid locally.

Partially used vouchers are not refundable without our previous confirmation. Service will not be provided for any unconfirmed reservation. When collecting a car from our car rental supplier the principal driver and any additional drivers will need to provide a full driving license in their name


Age Restrictions

The maximum renter’s age for all car categories is 75 years old. The minimum age for renters is 23 for A, B, C, D, DD. The minimum age for renters is 25 for D1, D2, E, G.

Contact All cancellations must be sent at reservations@surpricecars.com and confirmation of any cancelled bookings will return.

Amendments of already confirmed bookings in less than 1 day prior to arrival are under request. All amendments must be sent at reservations@surpricecars.com and confirmation must be returned. For all the destinations partners shall contact us on 0030 2810330025 / 0030 2810341911 or at the already provided email addresses. The locations’ phone numbers provided are only for the vouchers and customers contact service.


Conditions Of Payment

A Credit Card at the driver’s name is always required. We do not accept any debit or prepaid card. Renter must hold his car rental voucher and provide it at the pick-up time. At the provided credit card will apply all the extra charges. The deposit is held on the credit card until the car is returned.

Accepted credit cards: VISA AND MASTERCARD.

General Insurance Conditions Underneath the car insurance is not included. Theft insurance of the car is already included in our offer. Renter must present the key to the insurance company in order to be totally covered. Items in the car are not insured. Fire insurance is Third parties liability is already included in our offer for the amount of 5.000.000 euro for personal injury and 1.000.000 euro for the property per event.

Personal accident insurance is already included in our offer for the amount of 700 euro per event. Full Damage Waiver with deductible excess, depending on the car category, can be offered. The renter may reduce the excess to zero (0) by paying an extra charge per day. Even during the purchase of the extra insurance a deposit will still be preauthorized, for uninsured parts on the vehicle, traffic fines or any other charges that may occur during and after the rental period.

At the table below is shown the deductible excess and the extra charge per day, for the excess to be reduced to zero (0). 

Group  Minimum Age CDW Excess Amount FDW Excess / Day
A 23 EUR 75900 EUR 9.00
B 23 EUR 75900 EUR 9.00
C 23 EUR 75900 EUR 10.50
D 23 EUR 75900 EUR 11.50
DD 23 EUR 75900 EUR 11.50
D1 25 EUR 75110 EUR 11.50
D2 25 EUR 75110 EUR 12.00
E2 27 EUR 51200 EUR 14.00
G2 27 EUR 51300 EUR 14.00

Second driver insurance may apply with an extra charge of 3.00 euro per day - VAT included Same conditions apply as per the main driver. Underneath and roof of the car are not covered by any insurance company in Romania. Glasses and mirrors are not covered by the insurance. Tires and wheels are not covered by the insurance. Police reports are mandatory in case of accident or damage, so as the renter to be covered by the insurance company. If the renter will not report the damage on time will not be covered by the insurance.

The renter is not covered by any Full Damage Waiver Insurance caused by alcohol, drugs or transportation of illegal materials.

Taxes / Surcharges V.A.T. ( 20 %) is already included in our offer. Airport surcharges are already included in our offer. Included in our offer 24 hour’s road assistance. Also included in the offer: Winter tires for the mandatory period between 1st November-31st March. Real 24 hours live phone assistance. Change of car in case of breakdown. Unlimited Kilometres. Collision Damage Waiver Theft Protection

Not included in our offer Fines, toll fees and parking charges Administration fees for fines ( 5.00 euro ) Administrative cost for missing fuel (15 euro)+ the fuel at the prompt price ) Administration fee for damage ( 50.00 euro). For the customer who purchases FDW upon arrival and brings the police report this charge will not be applied ) Key, documents loss, Damage to tires, tire rims, glass, rear window mirrors, clutch, vehicle interior, flat tires, vehicle underside.


Fuel Extra / Equipments

Baby seat / Booster 2.50 euro per day not more than 15.00 euro per rental Must be fitted by the parent or a guardian.

Snow chains 2.85 euro per day

GPS 4.00 euro per day not more than 20.00 euro per rental.


Out Of Hours

Out of hours deliveries or collections from Bucharest which is open from Monday to Friday from 08:30 till 20:00 and Saturday and Sunday from 09:00 till 17:00 will apply with an extra charge of 20.00 euro to be paid locally.


Delivery / Collection

From Baia Mare,Cluj and Bacau which are open from Monday to Friday from 09:00 till 18:00 and on Saturday and Sunday from 09:00 until 13:00, if the renter requires to pick up / drop off the car out of these hours there is an extra fee 20.00 euro as out of hours fee.


No Show

If the renter will not appear within 2 hours after the confirmed pick up time and does not inform through phone any delay, Surprice Car Rentals has the right to declare No Show and not provide any car in case of show up later.


Territorial Restrictions

One way rentals are under request. International one-way rentals are not allowed. Delivery or/and collection on one-way rentals are always on request and availability of this service depending on the pick-up and drop of locations.


Delivery/collection of one-way rentals is always paid locally.


  • Bucharest-Brasov EUR 50.00 
  • Bucharest-Constanta EUR 70.00
  • Bucharest-Bacau EUR 85.00
  • Bucharest-Cluj EUR 100
  • Bucharest-Baia Mare EUR 190.00
  • Bucharest-Timisoara EUR 190.00
  • BacauBaia-Mare EUR 100.00
  • Cluj-Bacau EUR 90.00
  • ClujBaia-Mare EUR 70.00

*VAT not included


Hotel Deliveries / Collections

An extra charge of 10.00 euro applies for City downtown hotel deliveries/collections.


Condition of Vehicle

Vehicle must be returned, normal wear and tear expected in the same condition as when rented.

In case that the renter is not satisfied with the car, the station needs to be informed immediately for its replacement In case that the renter does not accept to rent the car even though he knows that cars shown are indicative only and does not accept any alternative either, the main rental charge will apply.

A loss of keys fee applies in the amount of the price of the official car dealer and the cost of the delivery. Excessive staining or internal damage will be charged for at the supplier's valet rates. It is renter’s responsibility to check the vehicle thoroughly at pick-up/collection.


Cross Bordering

Cross Bordering is not allowed to countries: Moldova, Russia and Ukraine. The cross bordering fee is the same for all countries, the car is allowed to cross but distinguished by car group.

For all car groups, the fee is 70.00 euro (A, B, C, D, DD, D1, D2) except car categories where the charge is 150 euro (E and G). It should be requested at least 2 working days prior to pick up date.


Fuel Policy

The car shall return with the same fuel as rented at the pickup time, otherwise, a refuelling charge will be applied. Any unused fuel is not refundable.


Other options & fees

Please note that charges made at the location for any extras or fees will be a subject to any applicable sales taxes and location taxes/fees. You are responsible for the cost of any parking fines and other penalties incurred whilst the vehicle is contracted to you. The supplier or Surprice Cars will pass the relevant charges on to you plus any administrative expenses.

All terms, conditions and prices are subject to change.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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